Vaco is partnering with a well-known, fast-paced retail organization to hire an Executive IT Support Specialist to provide high-touch, white-glove support to senior leadership and corporate teams. This role is less about traditional ticket volume and more about presence, communication, and reliability in high-visibility situations.
You will be the go-to person for executive technology needs (mostly Microsoft O365 applications), ensuring meetings run smoothly, devices work without friction, and leaders can operate without interruption. This is a role for someone who is polished, proactive, and comfortable operating in front of senior stakeholders while still handling hands-on technical support.
What You’ll Be Doing
- Provide white-glove IT support to executives and corporate leadership teams
- Manage and troubleshoot Microsoft 365 environments, including Outlook, Teams, OneDrive, and related tools
- Support and troubleshoot conference room technology, including A/V setups, video conferencing, and live meeting support
- Ensure executive meetings run seamlessly, proactively identifying and resolving issues before they surface
- Handle device setup, imaging, and troubleshooting for laptops, mobile devices, and peripherals
- Manage user onboarding and offboarding, including account provisioning, access management, and license assignment
- Respond to walk-up support requests and provide real-time troubleshooting assistance
- Maintain and support hardware inventory and device lifecycle management
- Assist with light ticketing workflows and escalate issues when needed
- Travel occasionally to support remote offices or company events
Required Experience
- 2+ years of experience in IT support, desktop support, or similar roles
- Strong experience supporting Microsoft 365 applications and environments
- Experience troubleshooting hardware, software, and end-user issues across Windows and macOS
- Strong communication skills with the ability to support non-technical and executive users
- Experience supporting conference rooms, A/V systems, and live meetings
- Ability to prioritize and manage multiple requests in a fast-paced environment
- Professional presence and ability to operate confidently around senior leadership
Nice to Have
- Experience providing executive-level or VIP support
- Familiarity with endpoint management tools such as Intune, JAMF, or similar
- Experience with ticketing systems such as Jira, Zendesk, or similar
- Basic understanding of networking and identity management systems
Compensation & Structure
- Contract-to-hire opportunity
- Hourly rate: $30-35/hr
- Target conversion salary: $65,000-70,000 base
- Eligible for overtime based on after-hours support needs
- W2 contract through Vaco with benefits including health, dental, vision, and 401(k)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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