Field Service Engineer III (Chromatography (LC/IC) and LSMS) Fredericksburg, VA - REMOTE

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardotoxic materials

Job Description

Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation within our Chromatography and Mass Spectrometry Division (CMD). Our Mission is to enable our customers to make the world healthier, cleaner and safer. As a Field Service Engineer III in this division, you'll play a crucial role in fulfilling this mission by providing expert installation, maintenance, and repair services for sophisticated analytical instruments.

In the CMD, we develop and manufacture cutting-edge instruments, consumables, and software solutions for analytical sciences and scientific research. Your expertise will be vital in supporting our comprehensive workflow solutions that supercharge productivity and efficiency across various fields, including:

• Food and beverage testing
• Environmental and industrial testing
• Biopharma QA/QC
• Toxicology and anti-doping
• Scientific research supporting multiomics, drug discovery, and clinical research

Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance of our state-of-the-art chromatography and mass spectrometry equipment.

This role offers excellent opportunities for professional growth and development within our global organization. You'll be part of a team that's driving scientific advancements and making a real difference in the world. Your work will directly contribute to groundbreaking discoveries and innovations in analytical sciences, empowering our customers to achieve their research and testing goals.

As a Field Service Engineer III in the CMD, you'll:

• Install, maintain, and repair sophisticated chromatography and mass spectrometry instruments
• Provide expert technical support and training to customers
• Troubleshoot complex issues and ensure optimal instrument performance
• Stay up-to-date with the latest advancements in analytical technologies
• Contribute to the development and improvement of our service protocols
• Collaborate with cross-functional teams to enhance customer satisfaction and product performance

Join us in the Chromatography and Mass Spectrometry Division and be at the forefront of analytical science, driving innovations that impact various critical industries and scientific fields.

TERRITORY & LOCATION: Ideal candidate will live in Fredericksburg, VA area. Up to 75% travel in the territory which includes Northern Virginia area and helps on occasion with Washington DC. Occasional trips to the Tidewater area as well (Newport News/Norfolk area).

MINIMUM REQUIREMENTS:

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
• Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• Ongoing technical training and certifications required
• Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry system instrumentation ( HPLC, IC, MS) preferred
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficia Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, networking, and standard business software
• Valid driver's license and ability to travel 50-75%
• Physical ability to lift up to 50 lbs and work in laboratory environment
• Experience mentoring and training others preferred
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Must follow all safety protocols and be able to work in cleanroom environments when required