Field Service Engineer (MS) - MD/DC

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardotoxic materials

Job Description

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Division

Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instruments, and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to installation, repair, preventative maintenance, and instrument qualification.

How You Will Make an Impact: Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities:

• Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
• Responsibility for meeting customer SLA and internal KPI objectives
• Ensuring customer satisfaction in all aspects of services provided
• Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
• Assist the Commercial Team with technical information, training, and demonstrations
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system

Minimum Education & Experience

• Bachelor's degree in analytical chemistry, chemical engineering, or equivalent
• Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
• 5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc.)

Knowledge, Skills, Abilities

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.

Physical Requirements / Work Environment

• Must be available to travel on a daily and up to 50% overnight within territory (Maryland and D.C.)
• Able to lift 40 lbs.
• Able to stand for long periods of time
• Able to work overtime
• Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories
• Able to successfully pass federal background checks

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits
The hourly pay range estimated for this position based in District of Columbia is $40.06-$48.07.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: