Work ScheduleStandard (Mon-Fri)
Environmental ConditionsLaboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job DescriptionWhen you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
DivisionUnity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification.
How You Will Make an Impact: Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.
Key Responsibilities:- Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
- Responsibility for meeting customer SLA and internal KPI objectives
- Ensuring customer satisfaction in all aspects of services provided
- Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Assist the Commercial Team with technical information, training, and demonstrations
- Accurately document field service activities, including installation report and service work report, and timely submit through the required system
Minimum Education & Experience- Bachelor's degree in analytical chemistry, chemical engineering, or equivalent
- Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
- 2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc.)
Knowledge, Skills, Abilities- Analytical troubleshooting and problem-solving abilities.
- Interest in technology and IT trends.
- Knowledge of electron microscopes is an advantage.
Physical Requirements / Work Environment - Must be available to travel on a daily and up to 20% overnight within territory ( PA & NJ)
- Able to lift 40 lbs.
- Able to stand for long periods of time
- Able to work overtime
- Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories
- Able to successfully pass federal background checks
BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
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