Senior Engineer I, Customer Support

Job Description

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers' satisfaction through reliability and proactive on-site support.
Day-to-Day activities include:
On site installation of equipment including new equipment, upgrades and also system relocation
Providing troubleshooting for both hardware and software.
Providing responsive telephone and email support, ensuring customers' successful use of equipment
Developing buy-off receipts
Instructing and Training customers in the use of the equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.

Responsibilities

Assists in machine installation at customer site including new equipment, upgrades and system relocations
Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
Provides basic training to customers in the basic operations and maintenance of the system
Acts as the company liaison between the organization and customer for both administrative and technical matters
Develops receipts for buy-offs and performs it
Guides and supports junior members on the team on troubleshooting
Performs majority of middle level of application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
Provides clarification on customer technical requirements and queries
Produces timely and accurate reports of activities, e.g.: service reports and expense reports

Qualifications

Knowledge & Experience requirements
At least 5 years of working experience
Ability to read majority mechanical and electrical drawing
Ability to collect data and perform necessary analytics to troubleshoot problem
Strong machine knowledge
Strong familiarization with measurement equipment such as ball shear or wire pull test equipment

Education Requirements
Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other requirements
Strong Problem-Solving Skills
Excellent communication skills
Strong written and verbal communication skills in required language
Willing to travel to customer sites within the region/country
Valid driver's license