NICE CXone Architect

Las Vegas, NV, US • Posted 2 hours ago • Updated 2 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

On-site

Staffingine LLC

Fitment

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Job Details

Skills

ROUTING
CASE MANAGEMENT
ARCHITECTURE
BLUEPRINTING
restful apis
risk analysis
Reliability
Mentoring
Technical Documentation
Systems Integration
Disaster Recovery
Customer Relationship Management
Data Streaming
System Availability
Application Programming Interfaces (APIs)
Technical Management
Demonstration Skills
TAFIM
Management of Stress
Electronic Data Interchange (EDI)
Corporate Security
Stakeholder Communications
Technical Standard
Diagramming
Software Design Documents
Call Centers
Natural Language Understanding

Summary

Job Title: NICE CXone Architect
Job Location: Las Vegas, NV
Job Type: Contract

Job Description:

Define endtoend technical architecture for NICE CXone implementations
Design scalable and resilient solutions for IVR and call routing Omnichannel
Create architecture diagrams technical blueprints and design documents
Establish CXone technical standards best practices and reusable patterns
Provide deep technical expertise in CXone Studio scripting ACD configuration IVR
Review and approve complex Studio scripts and routing logic
Design and govern integrations between NICE CXone and enterprise systems Like CRM Order case management 3rd party API
Architect screen pops data dips agent assist and realtime data exchange
Ensure solutions comply with enterprise security privacy and regulatory standards
Design high availability failover and disaster recovery strategies
Review telephony and SIP architectures for reliability and performance
Collaborate with crossfunctional teams developers business analysts project managers
Create technical documentation diagrams and handoff materials
Stay updated on Nice best practices and new features
Provide technical leadership and mentorship to developmentsupport teams
Required Skills
Expertlevel knowledge of NICE CXone architecture and core components
Strong experience with IVR call routing and omnichannel design
Handson experience with IVA NLU and conversational AI solutions
Strong understanding of REST APIs system integrations and data flows
Solid knowledge of contact center concepts SIP telephony KPIs call flows
Experience with analytics reporting and CX optimization
Proven experience designing largescale enterprise contact center solutions
Strong documentation presentation and stakeholder communication skills
Ability to guide teams make architectural decisions and manage technical risks
Preferred Skills
NICE CXone Architect or Advanced certifications
Experience with cloud contact center migrations
Experience in global or multiregion contact center deployments
Skills
Mandatory Skills : NICE CXone

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165639
Position Id: 2026-17133
Posted 2 hours ago

Company Info

About Staffingine LLC

Staffingine LLC specializes in enhancing organizational performance through the effective and competent application of technology and outsourcing solutions for our clients. Our objective is to not only solve short term business and technology needs, but to create next-generation of competitive advantages that drive future growth and success.

With the state of the art development center in Noida and associates working in India and US, we provide services to businesses globally. Our broad resource of associates ensures that our clients have easy access to resources that they need in their specific business and technical domain. Staffingine's resources, coupled with Staffingine Group widely spread channel & infrastructure, gives client unique scalability to meet the needs of projects of any size, at any location.

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