Service Desk Analyst

Service Desk Technician - Contract Role

Schedule: Monday-Friday, 8:00 AM-5:00 PM
Location: Onsite, Oshkosh, WI
Duration: 12-month contract with strong potential for extension or conversion
A leading global organization is seeking a Service Desk Technician to join their Help Desk team. The company is transitioning service desk operations from a managed service provider back in-house and is expanding their internal support team.

Role Overview

This position provides first-level technical support for end users via phone, email, and chat. Responsibilities include troubleshooting hardware, software, and account-related issues using the ServiceNow ticketing system.
This is an excellent opportunity for an entry-level IT professional to gain hands-on experience in a large enterprise environment. Candidates with prior help desk or service desk experience are also encouraged to apply.

Technical Environment

• O365 / Microsoft 365
• Active Directory
• Windows 10 & Windows 11
• ServiceNow (ticketing)
• Password resets, application support, phone support

Team & Growth Opportunities

The organization has an established team of contractors supporting the Service Desk and has steadily expanded its ticket volume and user base over the past several years. They are actively working on building out structured support tiers and long-term career paths within the Infrastructure team.

Required Skills

• Help Desk / Service Desk Support
• Customer Service
• Troubleshooting & Technical Support
• Active Directory
• Office 365 / M365
• Windows 10/11
• Phone Support & Ticketing Systems (ServiceNow preferred)

Experience Level

Intermediate
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Feb 12, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.