A nationally recognized healthcare company is seeking a new Implementation Project Manager to proactively design and manage implementation plans, anticipate challenges before they arise, and ensure every milestone and deliverable is executed with precision.
About the Opportunity:
Responsibilities:
Serve as lead to implement benefits with small market segment customers (501 - 1000 employees)
Effectively manage project plans to deadlines, delivering great results
Develop and present keynote presentations to customers (project kickoff, tax/withholding, other benefit components).
Identify key focus areas to drive customer results and engage with customer stakeholders to handle objections, remove roadblocks, and move implementation forward
Review customer contracts to understand selected benefits and explain to customers how benefits work and integrate into medical plans
Work with internal marketing team to understand changes to benefits and successfully market changes to customers
Perform technical benefits system set-up for new customers
Partner with internal Customer Success team to ensure warm hand-off and success with customer after go-live
Qualifications:
4+ years of Project Management experience
Proficiency with Project Management tools (e.g., Jira, Asana, Confluence, Highspot) and CRM (Salesforce, Front)
Experience with Customer Success, Benefits and exposure to implementing systems/plans/programs
Computer / Tech savvy
Great interpersonal and communication skills
Strong attention to detail and highly organized
Desired Skills:
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