IT Helpdesk

Description

We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving.

Responsibilities:
Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues.
Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security.
Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops.
Administer Microsoft Intune and Group Policy to oversee device management and security policies.
Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users.
Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access.
Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently.
Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed.
Collaborate with team members to enhance IT processes and improve overall user experience.
Maintain detailed documentation of issues, solutions, and system configurations for future reference.

Requirements

Minimum of 2 years' experience in an IT helpdesk or technical support role.
Strong knowledge of Microsoft Active Directory and Entra Identity systems.
Proficiency in managing Windows 11 operating systems and deploying Microsoft Surface or Lenovo laptops.
Experience with Microsoft Intune and Group Policy administration.
Familiarity with Microsoft Office 365 applications and their troubleshooting.
Understanding of VPN technologies and remote access solutions.
Ability to utilize ticketing systems to manage and resolve technical issues.
Bonus points for experience with Bluebeam, TeamViewer, or Sage 50 Accounting Software.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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