We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Responsibilities- Lead and facilitate executive-level discovery workshops to understand client business strategy, operating models, and enterprise ServiceNow requirements
- Define and own the ServiceNow platform architecture vision and roadmap, aligning capabilities across modules (ITSM, ITOM, SPM, HRSD, CSM, etc.) with business objectives
- Establish enterprise architecture standards, governance frameworks, and design principles to ensure scalable, secure, and high-performing solutions
- Drive end-to-end solution architecture, including data models, integrations, platform consolidation, and environment strategy
- Partner with business and technology stakeholders to prioritize initiatives, manage dependencies, and guide portfolio-level decisions
- Provide architectural oversight across delivery teams, ensuring alignment to design, best practices, and long-term platform strategy
- Lead cross-functional collaboration across development, infrastructure, security, and business teams to ensure cohesive platform delivery
- Act as a trusted advisor to senior leadership, translating complex technical concepts into business value and strategic outcomes
- Oversee governance, platform health, and technical debt management, ensuring long-term sustainability of the ServiceNow ecosystem
- Guide large-scale transformations, including platform migrations, module expansion, and enterprise integrations
Required Qualifications- 5+ years of ServiceNow experience, with a strong focus on architecture and platform strategy
- Proven experience designing and implementing enterprise-scale ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, SPM, HRSD, CSM)
- Demonstrated experience in enterprise architecture, solution design, and platform governance
- Strong background in client-facing consulting, with the ability to influence executive stakeholders and drive strategic initiatives
- Deep understanding of ServiceNow architecture, including data model design, CMDB, integrations (REST/SOAP), and platform capabilities
- Experience leading large, complex implementations and multi-team delivery efforts
- Strong knowledge of ITIL/ITSM frameworks and how they align to enterprise service management
- Experience working in Agile and hybrid delivery models, guiding teams at scale
Preferred Qualifications- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) (or progress toward certification)
- Multiple ServiceNow certifications (CSA, CIS across various modules)
- Experience with enterprise integration patterns, middleware, and API-led architecture
- Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and enterprise infrastructure environments
- Experience with AIOps, automation, and platform optimization strategies
- Knowledge of enterprise architecture frameworks (e.g., TOGAF) and governance models
- Proven track record of driving platform standardization, consolidation, and innovation
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ;br>
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $95,400 - $192,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
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