Remote Position w/ occasional travel*
Description of Duties
SDLC & Quality Governance
•Follow PTC SDLC and quality governance processes to ensure performance readiness across all UBOS releases.
•Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria.
Performance & Load Testing Execution
•Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across UBOS components, including:
•SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing)
•SAP Convergent Mediation (CM) for high-volume tolling and event mediation processing
•SAP S/4HANA and supporting SAP modules
•SAP Datasphere for analytics, reporting, and data integration performance validation
•CRM applications (Dynamics CE customer service and case management workflows)
•Middleware and integration layers (APIs, batch interfaces, event-driven integrations)
•Customer-facing channels (web portals, mobile applications, IVR, chatbot)
•Simulate real-world enterprise workloads including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.
•Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.
•Execute end-to-end performance testing of integrations between CRM and SAP systems, including:
?CRM ? SAP (billing requests, account updates, case-driven transactions)
?SAP ? CRM (financial updates, invoice status, customer data synchronization)
?Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces
Monitoring, Analysis & Reporting
•Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points.
•Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks.
•Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations.
Tooling & Automation
•Develop, maintain, and execute performance test scripts using NeoLoad (required).
•Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities.
•Integrate NeoLoad tests with CI/CD pipelines where applicable.
•Establish performance baselines and support release-to-release benchmarking and regression analysis.
Collaboration & Delivery Support
•Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.
•Promote performance testing best practices and continuous improvement across UBOS programs.
General Duties
•Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.
•Adhere to and follow all The Commission standards, policies, and procedures.
Minimum Experience/Skillset
•10+ years of overall IT testing experience.
•8+ years of hands-on performance/load testing experience.
•Strong hands-on experience with NeoLoad (required).
•Experience testing enterprise-scale applications with high transaction volumes.
•Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations.
•Strong understanding of:
oLoad, stress, endurance, and scalability testing
oAPI and middleware performance testing
oBatch, mediation, analytics, and asynchronous processing validation
Preferred / Additional Skills
•Experience with SAP environments (SAP BRIM, S/4HANA, ECC).
•Experience with SAP Convergent Mediation (CM)
•Experience with SAP Datasphere
•Experience testing CRM ? SAP bi-directional integrations
•Experience testing CRM-to-ERP integrations.
•Experience with tolling, transportation, or public-sector systems.
•Experience with cloud or hybrid infrastructure performance testing.
Certifications / Education
•Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
•Position is primarily remote with onsite presence required in Middletown, PA for:
•The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either in Middletown, PA, or at Middletown, PA.
•The resource shall attend onsite meetings at one of the Middletown PA locations for 1 week per month based on the schedule set by the Commission.
•In-person interviews or work sessions with stakeholders will be conducted in Middletown, PA.
Candidate Interviewing Guidelines
We value authentic communication and real-time problem-solving during our interview process. To ensure fairness and accurately assess skills, candidates must complete interviews without assistance from Artificial Intelligence (AI) tools, scripts, or external prompts.
oAt the Client’s discretion, additional interviews may be required in person at an approved Commission facility.
oTravel expenses for in-person interviews will not be reimbursed.
•The resource may be required to provide onsite post go-live support activities at one of the Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the Journi is “live” with active customers.
