Commerce Operations Associate Manager

Description
Commerce Operations (Paywall & SKU Management)
Work with Commerce Operations Manager and cross functionally to ensure successful launches. Projects will include the release of new Commerce-related features, product price increases, end to end commerce messaging events (price increase notices and 1x remediation), eligibility matrix across all products, process improvement and maintenance of source of truth documentation.
This person will work closely and collaboratively with other technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, Enterprise Consumer Payments and teams
The role will also require global collaboration across regional and commercial teams to support the global expansion of products and related global remit of the Commerce Ops team
The ideal candidate is a highly organized self-starter with strong communication skills, excellent attention to detail and accuracy and ability to concurrently manage multiple workstreams and projects
Responsibilities:
Point of contact for configuration of sign up, plan switch, cancel, promotional and in product upsell purchase flows, manage copy throughout the end to end user journey, troubleshoot bugs by reviewing curls and JSON files that connect the front end services to the price engine and unified recurring billing systems and work cross functionally with project TPMs to ensure successful end to end purchase experience
Configure complex offer use cases including but not limited to, payment phases per product component, separate external vs internal discount allocations and date-based phase transitions per price point and currency
Configure user cohorts used to determine product and plan eligibility for various user contexts and messaging needs. This includes knowledge of subscription attributes, billing credits, device sessions, entitlement structure, etc.
Work with Technical Account Management team and IAP partners to configure offers via Apple, Google, Amazon and other partner devices
Stand up end to end commerce transactional messaging events; including but not limited to price increase notices, Subscriber Agreement updates and/or bespoke one time sends
Provide feedback on the development and improvement of commerce product tools that will streamline commerce infrastructure and allow for optimum efficiency while minimizing monetary and reputational risk
Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. This documentation can include but is not limited to:
JIRA tickets
Commerce Operations runbooks on a per project basis that house all Commerce and Messaging data artifacts
Financial Trackers with relevant payment processing details
Confluence Wiki for source-of-truth pricing, currency and platform support globally
Tools & Systems
Proprietary internal tool: Genie Plus (training provided; no prior experience expected)
Google Workspace (Docs, Sheets, Slides)
Confluence
JIRA
Airtable
(Non-proprietary tools are considered nice-to-haves, not mandatory)
Required Skills & Qualifications
Strong attention to detail and organizational skills
Ability to manage repetitive, configuration-heavy work accurately
Clear written and verbal communication skills
Comfort working with documentation and basic spreadsheet/word-processing tools
Ability to track multiple updates and understand what changes are happening and when
Preferred (Nice-to-Have) Experience
Project management experience
Data entry or configuration-focused roles
Familiarity with JIRA, Confluence, Airtable, or similar tools
Work Environment
Officially four days per week onsite in New York, with Fridays remote
Flexibility available for extenuating circumstances
Collaborative, cross-functional team environment
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $47.30 - $47.30/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.