Resident HPC HW Technician Specialist

Job#: 3045380

Job Description:
Resident HPC HW Technician Specialist

Location: Oklahoma City, Oklahoma (Onsite)

Role Overview

In this role, you will be supporting a supercomputer system at a customer site in Oklahoma City. Reporting 3-4 days per week, you will work with both the customer and remote teams to maintain system availability and uptime to meet service level agreements. This position involves daily break-fix work, including extensive troubleshooting and hardware component replacement.

Key Responsibilities

• Maintain Linux Supercomputer systems availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and escalate problems to higher-level support groups and management.
• Work under the direction of a Project/Technical Manager and with customer representatives.
• Provide technical and operational support and guidance to the customer.
• Contribute to knowledge tools and ensure project learnings are documented and shared.
• Provide advice on solution and integration opportunities.

Required Qualifications

Education: Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, an additional three years of relevant professional experience is required (8+ years total).

Experience: 5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support.

Technical Skills: Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (such as Redhat/CentOS or its equivalent).

Preferred Qualifications

• Working knowledge of or experience with Linux operating systems (RHEL or SLES).
• Ability to work effectively in a team environment.
• Interpersonal, customer relations, and problem-management skills, with the ability to remain professional under pressure.
• Ability to clearly document processes and procedures.
• Ability to diagnose complex technical problems to their root cause in a multi-technology environment.
• Demonstrated use of consulting skills including questioning, listening, and influencing.
• Ability to conduct or lead status and technical interchange meetings with clients.

Work Environment

This role requires occasional travel for training and hardware repairs in Denver, CO.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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