Senior Principal ServiceNow Engineer

Job#: 3045225

Job Description:

Job Title: Senior Principal ServiceNow Engineer

Location: Tampa, FL

If interested, please send a copy of your resume to

The Senior Principal ServiceNow Engineer serves as a senior technical authority responsible for the configuration, implementation, enhancement, and sustainment of ServiceNow solutions in a complex enterprise environment. This role requires deep practical experience across ServiceNow development, module implementation, integrations, security, and operational support. The ideal candidate will bring strong technical expertise, sound judgment, and the ability to deliver secure, scalable, and maintainable ServiceNow capabilities that support mission and business requirements.

This position requires a senior-level engineer who remains directly involved in technical execution while also providing technical leadership for implementation efforts, guiding complex engineering decisions, establishing engineering standards and best practices, mentoring team members, and serving as a primary technical escalation point for ServiceNow-related issues.

How a Senior Principal ServiceNow Engineer will Make an Impact:

• Lead hands-on configuration, implementation, enhancement, and sustainment of ServiceNow solutions in support of mission and business requirements
• Provide technical leadership for complex ServiceNow implementation and enhancement efforts, including guidance on engineering standards, best practices, and technical decisions
• Develop and support workflows, business rules, client scripts, UI policies, forms, and service catalog capabilities across the platform
• Implement and support ITOM, ITAM, and SPM modules, including related capabilities such as Discovery, Service Mapping, Event Management, and Asset Management
• Build and maintain integrations using REST, SOAP, LDAP, and SSO
• Serve as a senior technical escalation point, mentor junior and mid-level team members, and support continuous improvement in ServiceNow engineering practices
• Troubleshoot issues, support upgrades, maintain security controls, and develop dashboards, reports, and technical documentation

Required Experience:

• 6+ years of substantial hands-on ServiceNow engineering, configuration, implementation, and sustainment experience
• Proven experience delivering and supporting ServiceNow capabilities in complex enterprise environments

Required Technical Skills:

• Extensive hands-on experience with ServiceNow configuration, implementation, development, and support
• Strong experience implementing and supporting ServiceNow ITOM, ITAM, and SPM
• Proficiency in JavaScript, Glide API, and ServiceNow development tools
• Experience configuring and developing business rules, client scripts, UI policies, UI actions, workflows, forms, tables, and service catalog capabilities
• Experience implementing and supporting integrations using REST, SOAP, LDAP, and SSO
• Develop and maintain dashboards, KPIs, reports, and analytics to support operational awareness, service performance, and decision-making
• Experience with Discovery, Service Mapping, Event Management, Asset Management, and SPM/PPM-related capabilities
• Experience with database management and performance optimization, preferably MariaDB is a plus
• Demonstrated ability to support platform upgrades and deployments with minimal operational disruption

Required Skills and Abilities:

• Strong verbal and written communication skills, including the ability to clearly communicate technical information to a variety of audiences
• Strong interpersonal and collaboration skills with the ability to work effectively across technical and functional teams
• Demonstrated leadership, professionalism, initiative, and a customer-focused attitude
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment

Preferred Skills:

• Experience with additional ServiceNow modules such as ITSM, CMDB, Service Catalog, Knowledge Management, and GRC
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant implementation specialist certifications
• Familiarity with DoD security requirements and mission support environments
• Master's degree in Computer Science, Information Technology, or a related field

Security Clearance Level:

• Active Secret clearance (must be eligible to obtain or maintain)

Location:

• MacDill AFB, potential for Hybrid work schedule

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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