Technology Product Owner, Customer Digital Experience

Role Summary
The Technology Product Lead, Customer Digital Experience, defines and delivers digital capabilities that enhance the end-to-end customer experience across onboarding, operations, visibility, self-service, analytics, and billing. This role serves as the voice of the customer, translating business needs and customer insights into product strategies, roadmaps, and measurable outcomes.

Key Responsibilities

• Define product vision, strategy, roadmaps, and success metrics.
• Own and prioritize product backlogs, epics, features, and user stories.
• Partner with customers, business stakeholders, UX, architecture, and engineering teams to deliver valuable digital experiences.
• Drive customer-centric decision-making using data, analytics, and feedback.
• Lead prioritization, scope, and trade-off decisions across initiatives.
• Measure product adoption, customer satisfaction, operational efficiency, and business value.
• Identify and address customer pain points throughout the customer lifecycle.

Areas of Ownership

• Customer Onboarding & Implementation
• Customer Identity & Access
• Customer Self-Service & Operations
• Space, Power & Capacity Visibility
• Telemetry & Operational Insights
• Billing & Commercial Experience
• Customer Intelligence & Analytics
• Digital Experience Platforms

Successful candidates:

• Think strategically and execute effectively.
• Focus on customer outcomes over feature delivery.
• Use data and customer insights to drive decisions.
• Navigate ambiguity and influence cross-functional teams.
• Build strong partnerships across business and technology organizations.
• Deliver measurable customer and business value.

Basic Qualifications

• Bachelor’s degree in Technology, Engineering, Business, or a related field (or equivalent experience).
• 5+ years of experience in Product Management, Product Ownership, Business Analysis, or Technology Delivery.
• Experience managing product roadmaps, backlogs, and Agile delivery.
• Proven ability to translate business and customer needs into epics, features, and user stories.
• Strong stakeholder management, communication, and decision-making skills.
• Experience using data, customer feedback, and KPIs to drive product decisions.

Preferred Qualifications

• 8+ years of experience leading customer-facing digital products or platforms.
• Experience in data center, cloud, SaaS, infrastructure, or enterprise technology environments.
• Experience with customer portals, self-service platforms, operational analytics, telemetry, billing, or customer intelligence solutions.
• Familiarity with Agile product management tools such as Jira, Azure DevOps, or Productboard.
• Product certifications (CSPO, PSPO, SAFe) and/or MBA preferred.
• Demonstrated success driving customer experience improvements and measurable business outcomes.