We're looking for a Voice & AV Operations Technician to support the reliability, performance, and monitoring of critical voice, contact-center, and collaboration systems. This person will work onsite in Columbia, MD.
Key Responsibilities- Monitor and support Genesys Cloud and/or NiCE voice environments, ensuring availability and rapid incident response.
- Troubleshoot IVR, call flows, routing, voice quality, and signaling issues.
- Lead incident communications, maintain runbooks, and follow change-management processes.
- Coordinate with vendors/carriers and track SLAs/KPIs.
- Support Microsoft Teams Rooms and conference-room AV systems, including setup, troubleshooting, and maintenance.
- Configure and integrate AV technologies (Crestron, Extron, OneBeyond) with Microsoft Teams.
- Provide user support for Teams meetings and collaborate with IT teams on installations and upgrades.
- Participate in on-call rotation and follow security/compliance requirements.
Qualifications- Strong knowledge of voice systems, IVR, and contact-center technologies.
- Hands-on experience with Microsoft Teams Rooms and enterprise AV equipment.
- Proficiency with conference-room technologies (Crestron, Extron, OneBeyond).
Job Type & LocationThis is a Contract position based out of Columbia, MD.
Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Columbia,MD.
Application DeadlineThis position is anticipated to close on Feb 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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