ServiceNow Architect

RESPONSIBILITIES:
Kforce's client in Chandler, AZ is seeking a highly skilled ServiceNow Architect to lead the design and delivery of scalable, enterprise grade ServiceNow solutions. This role is ideal for someone who thrives in a dynamic environment, enjoys solving complex technical challenges, and is passionate about shaping the future of IT service management.

Role Overview:
As a ServiceNow Architect, you will be responsible for defining solution strategy, designing complex architectures, and guiding implementation across multiple ServiceNow modules. You'll collaborate closely with stakeholders, lead development teams, and ensure platform excellence through best practice design, governance, and optimization.

Key Responsibilities:
* Architect & Design: Lead end to end architecture and implementation of ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, and more
* Strategic Vision: Partner with business and technical teams to define platform roadmaps and architectural direction
* Platform Configuration: Oversee customization, configuration, and development to ensure scalable, maintainable solutions
* Systems Integration: Design integrations with enterprise systems (LDAP, AD, SAP, AWS, Azure, Salesforce, custom APIs, etc.) using REST, SOAP, OAuth2, JWT, and MID Server
* Technical Leadership: Mentor developers, enforce coding standards, and champion architectural best practices
* Optimization: Evaluate and enhance platform performance, CMDB quality, workflows, and data models
* Governance & Security: Establish standards for data integrity, access control, compliance, versioning, and deployment processes
* Client Advisory: Serve as a trusted SME, advising clients on architecture, automation opportunities, and platform capabilities
* Documentation: Deliver architecture diagrams, implementation guides, and solution documentation
* Upgrades & Enhancements: Lead system upgrades, patches, and feature enablement to align with new releases

REQUIREMENTS:
* Certifications: CSA, CAD, or CTA preferred but not required
* Experience: At least 5-7+ years designing and implementing ServiceNow solutions, including 3+ years in a lead or architect role
* Expert-level knowledge of ServiceNow architecture, ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM
* Strong ServiceNow scripting skills (JavaScript, Glide API, Business Rules, etc.)
* Proven ability to build scalable, enterprise-grade solutions
* Advanced experience with integrations, platform governance, update sets, and version control
* Familiarity with Flow Designer, Virtual Agent, Predictive Intelligence, and emerging ServiceNow features
* ITIL Knowledge: Strong understanding of ITIL processes and the ability to map them effectively to ServiceNow capabilities
* Project Leadership: Experience with agile delivery and large scale implementation efforts
* Communication: Excellent leadership, stakeholder management, and communication skills

Preferred Qualifications:
* Experience with ITOM (Discovery, Orchestration, Event Management)
* Familiarity with cloud platforms such as AWS and Azure
* Experience with DevOps/CI CD pipelines for ServiceNow
* Knowledge of automation frameworks and tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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