Onboarding Account Manager

• Posted 5 days ago • Updated 5 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Cash Management
Innovation
Customer Satisfaction
Project Coordination
OAM
Project Lifecycle Management
Educate
Documentation
Performance Metrics
Salesforce.com
Business Systems
Process Improvement
Onboarding
Project Management
Organizational Skills
Conflict Resolution
Problem Solving
Analytical Skill
Enterprise Resource Planning
Collaboration
Customer Facing
Sales
Account Management
Professional Services
SaaS
Payments
Relationship Development
KPI
Attention To Detail
Customer Relationship Management (CRM)
Organized
Management
Presentations
Communication
Microsoft Excel
FOCUS

Summary

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

As an Onboarding Account Manager within Paymode, you will be responsible for working with the Paymode Implementation Project Manager, ensuring a seamless and efficient onboarding process for new Paymode clients. This includes managing relationships from client signing through go-live, driving alignment across stakeholders, and laying the groundwork for long-term client success. OAMs will work collaboratively with Implementation Project Managers and Account Managers to ensure smooth transitions and high client satisfaction.

How you'll contribute:

1. Client Onboarding Management

Own the onboarding process for new clients, including developing program strategies, meeting initial success milestones, and launching the first vendor enrollment campaign.
Participate in weekly client touchpoints to drive alignment with Paymode's core model and strategic levers of adoption.

2. Project Coordination

Oversee and document OAM implementation tasks throughout the project lifecycle.
Ensure timely achievement of internal and client project deliverables, including go-live and campaign launch.
Collaborate with internal and client teams to resolve bottlenecks and minimize delays.

3. Stakeholder Alignment

Maintain alignment across client stakeholders with Paymode's campaign methodology.
Educate clients on automation opportunities and program adoption levers to maximize value realization.

4. Client Handoff Preparation

Prepare detailed handoff documentation, outlining key stakeholders, challenges, and onboarding outcomes.
Coordinate transitions to Account Managers, including introductions during Implementation handoff meetings.

5. Performance Metrics Tracking

Update Salesforce and other business systems in a timely, accurate, and complete manner.
Identify process improvement opportunities to enhance the client onboarding experience.

Key Skills:

Client Relationship Management: Demonstrated ability to build strong relationships with diverse client stakeholders and maintain positive client sentiment.
Project Management: Strong organizational skills with the ability to manage multiple implementations simultaneously, adhering to strict timelines.
Communication: Excellent written and verbal communication skills to clearly convey processes, timelines, and value propositions.
Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving challenges.
Technical Aptitude: Familiarity with ERP systems, file-based integration methods, and automation solutions is a plus.
Collaboration: Proven ability to work cross-functionally with implementation teams, account managers, and other internal stakeholders.

If you have the attributes, skills, and experience listed below, we want to hear from you:

5+ years of experience in Client facing roles within sales, client success, account management, or professional services in an enterprise SaaS company.
3+ years of experience within a SaaS or payments business, preferably in FinTech/Services
Experience developing relationships and influencing C-Suite decision makers.
Experience building and executing success plans that drive clients to strategic objectives.
Process orientation, with a keen focus on Client goal achievement KPI's.
Rigorous attention to detail within CRM applications including activity, health and success plans, and opportunity tracking.
Proven ability to effectively engage with and navigate across corporate functions and the C Suite.
Detailed-oriented, organized with effective time management skills.
Listening well, exceptional interpersonal skills and excellent written, presentation and verbal communication skills.
Always positive, driven to excel, takes ownership, works collaboratively.
Bachelor's Degree or higher, with a business or technical focus preferred

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 23924298
Posted 5 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: This position will act as the primary day-to-day client value executive for a set of customers that leverage a range of services that allow businesses to mitigate the risks associated with approving and renting to tenants. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients

Full-time

USD 63,000.00 - 105,000.00 per year

Client Value Executive (Account Manager) ShareAble

Greenwood Village, Colorado

•

Today

Full-time

USD 63,000.00 - 105,000.00 per year

Cloud Program Manager

Reston, Virginia

•

Today

Job ID: T2601654 Location: Reston, VA, US Date Posted: 2026-03-05 Category: Program Management Subcategory: Program Mgmt Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_HYBRID Description ? PROGRAM OVERVIEW: This position supports a large-scale, multi-year federal cloud services program delivering enterprise-wide IT infrastructure and managed services. The program encompa

Full-time

Customer Relationship Management (CRM) Back Office Architect at Middletown, PA - Hybrid (15+ Years)

Hybrid in Middletown, Pennsylvania

•

Today

Job Title: Customer Relationship Management (CRM) Back Office Architect (15+ Years) Duration: Long Term Location: Middletown, PA - Hybrid Description of Duties Design and lead the architecture of end-to-end CRM and Account Management solutions within the UBOS tolling ecosystem, addressing core functions such as account creation, billing, customer segmentation, violation enforcement, and contact center operations.Translate complex tolling business rules into scalable, compliant CRM configuration

Easy Apply

Full-time, Third Party

$1+

Search all similar jobs

Onboarding Account Manager

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs