Help Desk Technician

Providence, RI, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
On-site
$30/hr
Company Branding Image
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Summary

Full-Time | Cranston, RI
$25–35/hr Depending on Experience

Busy third-party IT support company is looking to add an experienced Help Desk Technician to their growing network and server support team. 

We are looking for someone with strong network and server troubleshooting experience who also has hands-on electronics repair and diagnostic skills. This role involves both phone-based and remote technical support for customers experiencing hardware, software, and networking issues.

Responsibilities:

  • Provide phone and remote technical support for network, server, and system-related issues
  • Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems
  • Assist customers with system integration and compatibility troubleshooting
  • Support field sales and technical teams with product, networking, and system recommendations
  • Document troubleshooting steps and resolutions accurately
  • Escalate complex issues when necessary while maintaining excellent customer service

Qualifications:

  • 3–5+ years of recent hands-on IT, network, or server support experience
  • Experience troubleshooting network infrastructure, servers, and system integration issues
  • Hands-on electronics repair or hardware troubleshooting experience strongly preferred
  • Strong understanding of hardware/software compatibility and diagnostics
  • Ability to walk customers through technical troubleshooting over the phone
  • Degree in Information Technology or equivalent technical training/experience preferred
#zip
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10529939
  • Position Id: 36619
  • Posted 3 hours ago

Company Info

About Complete Staffing Solutions

We understand that the job search process can be daunting, and we are dedicated to alleviating the stress and uncertainty that often accompanies it. Our approach is centered on a comprehensive understanding of both your skills, qualifications, and aspirations, as well as the specific needs and culture of the companies we collaborate with.

To begin with, we prioritize building strong relationships. By taking the time to listen and understand their career goals, preferences, and personal values, we can better align them with opportunities that resonate with their professional journey. This personalized approach allows us to go beyond a simple match of skills and job requirements; we aim to connect individuals with positions that align with their long-term aspirations and cultural fit.

We take into consideration many factors, from technical skills and experience to soft skills and cultural fit, ensuring that when we present to you to prospective employers you are not just qualified but are also likely to thrive in a new role. This commitment to precision in our matchmaking sets us apart, offering a more nuanced and effective approach to recruitment.

Finally, our dedication extends to providing ongoing support for both you and our clients. We don’t consider our job done once a match is made; instead, we foster relationships that go beyond the hiring process. This commitment to the success and satisfaction of both parties ensures that our candidates not only find a job but also embark on a fulfilling career path, while our partner companies benefit from employees who contribute positively to their organizational goals. In essence, our commitment to finding the perfect job match is a holistic and enduring process that prioritizes the long-term success and satisfaction of both candidates and employers alike.

Contact the job poster
ML

Michael Lacobucci

Recruiter @ Complete Staffing Solutions
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs