Helpdesk Support Technician

Job Summary

We are seeking motivated Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills, strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments.

Key Responsibilities

• Provide technical support for hardware and software systems including installation, configuration, and troubleshooting.
• Support technology rollout and implementation projects across multiple locations.
• Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals.
• Provide first-level troubleshooting support to technicians, vendors, or end users.
• Install, repair, upgrade, and maintain computer hardware and related technology equipment.
• Document issues and updates using ticketing or tracking systems.
• Communicate effectively with internal teams, field technicians, and customers.
• Maintain adherence to client processes, procedures, and service level agreements (SLAs).
• Assist with inventory management, reporting, and administrative tasks as required.

Required Qualifications

• High School Diploma or GED required
• Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience
• Basic knowledge of computer hardware, operating systems, and peripheral devices
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to work independently and manage multiple tasks
• Experience using Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Experience supporting POS systems, printers, scanners, or retail technology
• Experience with hardware installation or technology rollouts
• Knowledge of desktop support, networking, or endpoint management tools
• Experience supporting field technicians or remote users

Work Environment

• Roles may involve onsite support, field service visits, or office-based technical support
• Some projects may require travel between locations
• Flexible scheduling may be required depending on project timelines

Additional Requirements

• Ability to work in a fast-paced technical support environment
• Strong organizational and time management skills
• Willingness to support multiple technology projects simultaneously