Senior Business Analyst

Requirement/Must Have:

• Strong experience as a Business Systems Analyst.
• Expertise in requirements gathering and documentation.
• Experience working in Agile environments including Scrum or SAFe.
• Proficiency with Jira, Confluence, and process mapping tools such as Lucidchart.
• Experience with system integrations, APIs, and data mapping.
• Strong understanding of billing systems in the P&C insurance domain.
• Ability to facilitate workshops and collaborate with business and technical teams.

Experience:

• Proven experience working as a Business Analyst in enterprise IT environments.
• Hands-on experience with insurance billing systems and P&C domain processes.
• Experience with Guidewire BillingCenter or similar billing platforms preferred.
• Experience supporting Agile project delivery and backlog management.

Responsibilities:

• Partner with business stakeholders and technical teams to gather, analyze, and document requirements.
• Facilitate requirement workshops and working sessions.
• Translate business needs into functional specifications, process flows, and user stories.
• Support backlog creation, refinement, and prioritization aligned with Agile methodologies.
• Analyze production or business issues and perform root cause analysis.
• Create and maintain documentation including business requirements, process flows, data mappings, and functional specifications.
• Act as a liaison between business and development teams to ensure alignment and communication.
• Support testing activities, validate requirements, and assist with defect triage.
• Assist in preparing training materials and user documentation.

Should Have:

• Experience with billing systems or loss-sensitive insurance products.
• Insurance industry experience, especially with Guidewire platforms.
• Exposure to SnapLogic integrations.
• Basic SQL and data analysis skills.
• Strong analytical and communication skills.

Skills:

• Business Systems Analysis
• Requirements Gathering
• Agile/Scrum/SAFe
• Jira
• Confluence
• Lucidchart
• Process Mapping
• System Integrations
• Data Mapping
• APIs
• Guidewire BillingCenter
• SnapLogic
• SQL
• Root Cause Analysis

Qualification and Education:

• Bachelor s degree in Information Technology, Business Administration, Computer Science, or related field preferred.