Genesis10 is currently seeking a Service Design & Delivery Engineer for an onsite position located in Plano, TX, Charlotte, NC and Pennington, NJ. This is a 12+ month contract opportunity. Summary: The Service Design & Delivery engineer oversees delivery of collaboration and productivity solutions at a global financial institution, for example M365 product suite. The role requires technical knowledge and process expertise to examine what is needed to introduce or enhance our client's collaboration and productivity service. The goal is ensuring programs and/or projects are delivered end-to-end (design, build, operate) with high quality, focus on user experience, proper processes, and required security and compliance controls based on collaboration with our client's teams.
Responsibilities: - Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments
- Accountable for end-to-end plan ensuring delivery by expected date
- Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure
- Engage and support our client and vendor teams to define critical tasks and inter-dependencies needed to deliver
- Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation
- Track user experience testing and document results, if required
- Manage user migration, communication, and training for programs as required
- Drive development of service management measures and KPIs as required
- As needed, document improvement plans over the course of delivery
- Prepare briefing notes, reports, program updates, and action plans for Senior Management
Requirements: - Experience overseeing delivery of collaboration and productivity solutions, such as the M365 product suite
- Experience working with Azure, Microsoft Information Protection, and Purview projects
- Technical knowledge and process expertise in collaboration and productivity services
- Experience with Microsoft Windows and Windows/Linux Dedicated Compute environments
Pay Range: $58.31 - $66.31 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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