GEN AI Engineer

Job title: GEN AI Engineer
Work Location: Chandler, AZ/ Irving, TX/ New York. NY/ Charlotte, NC (3 Days onsite/ 2 days onsite)

Manager Notes: Need a senior candidate who has some sort of leadership skills

Job Description:

• This role supports Client's Contact Center Technology modernization, focused on building agentic and GenAI driven solutions to fill gaps not covered by vendor platforms.
• The engineer will work on Python ADK based development and Google Dialog flow solutions that enable deterministic and intelligent agent workflows across voice and digital channels.
• These roles are hands-on engineering positions, not conversational design or on engineering positions, not conversational design or architecture only roles.

Responsibilities

• Develop agentic workflows and automations using Python ADK
• Build and enhance Google Dialog flow based deterministic flows for contact center agents
• Implement Gena enabled features that support agent productivity and automation
• Integrate Dialog flow and Python services with internal systems and vendor platforms
• Build backend services and micro capabilities that support task execution and orchestration
• Work with data sources, caching layers, and vector databases as part of Gen AI solutions
• Collaborate closely with adjacent engineering teams (Java full stack teams)
• Participate in technical discussions and explain design decisions and tradeoffs
• Deliver production ready code with a focus on reliability and scalability

Must Haves

• Strong Python development experience
• Hands-on experience with Python ADK (Agent Development Kit)
• Experience with Google Dialog flow
• Deterministic flow generation
• Agent orchestration for contact center use cases
• Experience working with Gen AI / agentic systems

Exposure to:

• Vector databases
• Caching services
• AI platforms such as Vertex AI (or equivalent exposure)
• Experience building real, production engineering solutions

Regards,