Business Analyst

Job#: 3053711

Job Description:
Business Analyst

Location: Charlotte, North Carolina (Onsite)

Role Overview

We are seeking a Business Analyst to join our team. The successful candidate will be responsible for developing, automating, and maintaining reporting routines and dashboards. This role involves supporting the design and implementation of AI-enabled reporting, enhancing KPI frameworks, and monitoring performance data to identify trends and risks. The position requires partnership with business, data, and technology teams to ensure operational efficiency and adherence to governance standards.

Key Responsibilities

• Develop, automate, and maintain weekly and monthly digital and marketing performance reporting routines and dashboards.
• Support the design, testing, and implementation of AI-enabled reporting and analytics agents.
• Develop and enhance KPI frameworks, scorecards, and operational performance metrics.
• Proactively monitor production, balances, and marketing performance data to identify anomalies, trends, and risks.
• Perform root cause analysis and partner with business, data, and technology teams to resolve performance variances.
• Identify opportunities to improve operational efficiency and standardize reporting processes through automation.
• Define, implement, and monitor metrics and controls to ensure adherence to business processes and governance standards.
• Document and standardize reporting methodologies, KPI definitions, and AI-enabled processes.

Required Qualifications

Education: A Bachelor's Degree is required.

Experience: 5+ years of experience in business analysis, reporting, analytics, process improvement, or performance management.

Technical Skills:

• Strong analytical, problem-solving, and process optimization skills.
• Experience with Excel, SQL, Power BI, Tableau, or similar reporting and analytics tools.
• Ability to translate complex data into actionable business insights.

Preferred Qualifications

• An MBA is preferred.
• Experience with AI, automation, digital analytics, or performance reporting.
• Experience supporting digital banking, deposits, marketing, customer acquisition, or performance analytics functions.
• Experience developing KPI frameworks, scorecards, and executive performance reporting.
• Familiarity with AI, generative AI, agent development, automation tools, or workflow optimization initiatives.
• Experience identifying and implementing operational excellence and process improvement opportunities.
• Experience creating controls, governance routines, and performance metrics.
• Knowledge of data quality management, anomaly detection, and root cause analysis methodologies.
• Experience with Power BI, Tableau, Qlik, SQL, or Python.
• Experience working in Agile, product, marketing, analytics, or cross-functional business environments.
• Financial services, digital marketing, or customer analytics experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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