Systems Support Analyst (IT)

Tempe, AZ, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

USD 60,000.00 per year

Fitment

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Job Details

Skills

Technical Support
Leadership
Laptop
Operating Systems
Mobile Applications
Skype
Management
Research
Service Delivery
Collaboration
Technical Writing
Microsoft Windows
OS X
Mobile Devices
Identity Management
Active Directory
Microsoft SCCM
Group Policy
Disk Imaging
Testing
Computer Hardware
Dell
Printers
Print Servers
Network
Videoconferencing
Presentations
Customer Service
Partnership

Summary

Location: Tempe,Arizona
Expected Start Date: Jan 26, 2026

Swoon is actively seeking an IT Help Desk Technician supporting executive leadership to join the team!

What will your day-to-day look like?

Provide onsite deskside and endpoint support to executive level individuals, including desktops, laptops, mobile devices, operating systems (Windows, macOS, mobile), software installation and updates, printers, and network connectivity.
Support meetings and events, including A/V planning, setup, and troubleshooting; conference room technologies; and video conferencing platforms such as Zoom and Skype.
Utilize and support enterprise endpoint management tools including JAMF, SCCM, Active Directory, and Group Policy to manage devices and user environments.
Research, troubleshoot, and resolve hardware, software, and connectivity issues, while proactively identifying opportunities to prevent recurring problems and improve service delivery.
Collaborate with ETS teams, campus departments, vendors, and third parties to coordinate support, escalate issues, and communicate outages or service impacts
Deliver exceptional customer service by building trusted relationships, maintaining technical documentation and asset inventories, supporting users both onsite and remotely, and actively contributing to a values-driven, collaborative team culture.

What's required?

Strong cross-platform technical troubleshooting skills, with hands-on experience supporting Windows, macOS, and mobile devices in an enterprise environment.
Practical experience with endpoint and identity management tools, including Active Directory, SCCM, JAMF, Group Policy, and PC image deployment and testing.
Working knowledge of hardware and infrastructure support, including Dell and Apple devices, network printers and file shares, print servers, and general network troubleshooting.
Experience supporting conference rooms, events, and A/V technologies, including video conferencing platforms, microphones, cameras, and presentation systems.
Proven ability to deliver excellent customer service and build trusted partnerships, supporting users both onsite and remotely while clearly communicating technical concepts to technical and non-technical audiences.

What else should you know?

Location -Tempe, AZ
On-Site Role - Monday - Friday with some weekend work as needed
6-month contract to hire
Hourly Rate - $25-$30 an hour; Salary of $60,000
What's Next?

Apply Now!

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360791
Position Id: 96293
Posted 4 hours ago

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Systems Support Analyst (IT)

Dice Job Match Score™

Job Details

Skills

Summary

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