Senior Systems Analyst - Operations

Job Description

Duties / Responsibilities

• Install, configure and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).
• Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.
• Generate and install security certificates and PGP keys.
• Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.
• Restore Informatica Power Center services and manage users and governance controls.
• Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.
• Perform system troubleshooting by reading and deciphering app logs, and system logs from Splunk.
• Configure, deploy, verify, and troubleshoot SSL certificates.
• Read/understand/improve scripts related to the application, batches, and/or web services.
• Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.
• Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.
• Work with configuration management tool Jenkins to automate tasks such as code check-in software build.
• Manage, monitor, and configure the Splunk application monitoring tool.
• Support releases and adherence to change control standards.
• Perform scheduled maintenance activities such as patching, performance tuning, and backups.
• Execute daily batch scripts, days, evenings, weekends, and holidays as required.
• Perform capacity planning and scalability planning.
• Work with JIRA Service Desk to manage Incidents and Change Processes.
• Availability to work in rotation shifts mode.
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Minimum Qualifications

• A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.
• A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.
• A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.
• Experience working in the health insurance marketplace, healthcare, or health and human services domains.
• Demonstrable analytical experience and ability to work in a complex system environment
• Demonstrable experience with application and batch integration.
• Familiarity with Database and SQL functions.
• Ability to troubleshoot system issues by collaborating with a team of system operations professionals.
• Ability to work in a multidisciplinary team and effectively communicate with different functions

Preferred Qualifications

The additional Experience/Knowledge/Skills listed below are preferred by the MHBE.

• A minimum of five (5) years of experience supporting day-to-day operations functions of a complex enterprise system.
• A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.
• A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.
• Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.
• Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.
• Experience managing web-based systems hosted on the AWS platform.
• Working knowledge of Electronic Data Interchange (EDI) operations.
• Understand java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.
• Experience working with the Project Management Office (PMO) processes, policies, and procedures.