IT Technician II

Short Description

Bowman has an opportunity for a IT Technician II to join our team in Houston, TX.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Purpose

Perform a variety of job-related duties as assigned by the IT Service Desk Manager, IT Technician Team Lead, and other organizational stakeholders.

Responsibilities

Leadership and Direction

• Perform work under moderate supervision. Receive direction on moderately complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by junior staff for quality assurance.

At the Operational and Company Level

• Collaborate with senior IT team members to support departmental initiatives, expand technical knowledge, and contribute to the delivery of reliable IT services across the organization.

Do the Work

• Set up and deploy computer equipment.
• Install software.
• Schedule hardware repairs with vendors.
• Maintain computer equipment inventory.
• Miscellaneous job-related duties as assigned by the Service Desk Manager or IT Technicians Lead.

Success Metrics and Competencies

• Ability to work both independently and within a team environment.
• Ability to effectively communicate with all levels of the organization and external partners.
• Highly motivated and problem-solving attitude.
• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Strong work ethic and commitment to quality.
• Self-reliance and ability to operate independently with limited direction.
• Effective working relationship with internal leaders and peers, as well as external clients.
• Ability to effectively manage multiple time-sensitive tasks.

Qualifications

• High School Diploma or GED.
• Courses in Computer Science.
• Three or more (3+) years of experience in a related field.
• Proven success troubleshooting general computer hardware.
• Experience with Microsoft operating systems.
• Ability to perform tasks with minimal supervision.

About Bowman

Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.

A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.

Our comprehensive benefits package includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off, sick leave, and paid holidays
• Tuition reimbursement and professional development support
• Discretionary bonuses and other performance-based incentives
• Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.

Physical Demands and Working Environment

• Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office environment.
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasional pushing or pulling up to 100 pounds.
• Occasional reaching outward or above shoulder.

Job Description Disclaimer

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.

Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.

If you have any questions about the application process, please email