SAP S\/4HANA Service & Warranty Lead – Automotive :: Newark, California

Role Name: SAP S/4HANA Service & Warranty Lead – Automotive
Location: Newark, California

Important Notes

• Claim adjudication will be performed in SAP as the system of record. Lucid does not use SAP FSM or SAP CEC.
• The client plans to use Salesforce Field Service and Service Cloud as their strategic front-end for company-owned Service Centers (DMS).
• For global Importer and Authorized Repairer partners, a full-stack custom portal is being built.
• SAP S/4HANA must integrate with both systems via middleware (Workato) to support aftersales business processes.

Job Description

The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise.

This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.

The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.

Key Responsibilities

Solution Leadership & Architecture

• Lead end-to-end SAP S/4HANA Service and Warranty solution design aligned with automotive best practices
• Define target architecture leveraging:
  • SAP S/4HANA Service (Embedded Service Management)
  • SAP CS / SD Service scenarios
  • SAP Warranty Management
  • Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
• Drive fit-to-standard workshops and gap analysis with business stakeholders

Business Process Ownership

• Own and optimize After-Sales Service and Warranty processes, including:
  • Warranty claim adjudication (dealer and third-party)
  • Vehicle and parts warranty tracking
  • Labor operation and failure code management
  • Goodwill and recall campaign handling
  • Service order processing and billing
• Align global and regional service processes while supporting localization needs

Stakeholder & Functional Leadership

• Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs
• Partner with:
  • After-Sales Operations
  • Quality and Engineering
  • Finance and Controlling
  • Dealer Network and Business Transformation teams
• Translate business strategy into executable SAP designs and roadmaps
• Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy)

Integration & Delivery

• Ensure integration consistency across:
  • Vehicle Master & VIN handling
  • Parts logistics
  • Financial settlement and accruals
• Support testing strategy (SIT/UAT), cutover planning, and production readiness
• Enforce SAP and automotive compliance standards

Required Skills & Expertise

• 10+ years of SAP experience with strong leadership in Service and Warranty domains
• Hands-on experience with:
  • SAP S/4HANA Service or SAP CS
  • SAP Warranty Management
  • Service Orders, Notifications, and Settlement
• Deep understanding of automotive after-sales processes and dealer ecosystems
• Experience leading large-scale SAP S/4HANA transformation programs
• Strong communication and executive stakeholder management skills
• Ability to mentor functional teams and influence design decisions across workstreams

Integration Experience (Preferred)

• SAP FSM or CRM/CEC
• Dealer Management Systems (DMS)
• External warranty or adjudication platforms
• Working knowledge of IDocs, APIs, and integration patterns