Netcool Developer

Role: Netcool Developer with AIOps Cloud Pak

Location: TAMPA/ FL, Dallas, TX, Basking Ridge/ NJ, Ashburn/ Virginia- 100% ONSITE

Duration: 6 months

Candidate must have exp in-

1. Telecom Exp is MUST

2. IBM Netcool - Tivoli NOI, AI Ops

Role Descriptions:

A Netcool Developer with AIOps Cloud Pak expertise is responsible for integrating and migrating traditional IBM Netcool Operations Insight (NOI) event management systems with the AI-powered capabilities of the IBM Cloud Pak for AIOps platform.

Required Skills-

Expertise in IBM Netcool Suite In-depth knowledge of Netcool Omnibus| Netcool Impact| and their associated tools like probes| gateways| and the Web GUI

The role involves automating IT operations| reducing alert noise| and using AIML to predict and resolve incidents faster.

Key Responsibilities-

• Integration and Migration Connecting existing on-premises Netcool Omnibus and Netcool Impact environments with IBM Cloud Pak for AIOps using provided connectors. This includes migrating existing event filters and runbook automation policies.
• Event and Data Management Ensuring seamless bidirectional synchronization of event data between Netcool and the AIOps platform.
• This involves configuring data mapping and transformation rules (often using JSONATA) for consistent alert and event processing across systems.
• Automation Development Creating and implementing automation policies and runbooks (often using Netcool Impact policies and potentially Python Bash scripts) within the AIOps environment to automatically diagnose and remediate IT issues.AI Model Training and Management.
• Assisting in feeding quality data to the AIOps platforms machine learning models to enable event grouping| log anomaly detection| metric anomaly detection| and change risk assessment.
• Topology and Visualization Utilizing the AIOps platforms resource management and topology features to provide a unified| application-centric view of the IT infrastructure| helping to understand interdependencies and the potential impact of incidents.
• Collaboration and Support Working with cross-functional teams (DevOps| SREs| etc.) to integrate data from various third-party tools (Splunk| ServiceNow| Slack| etc.) and ensure a cohesive| AI-driven operations platform.
• Troubleshooting Diagnosing and resolving complex issues that arise during the integration and operation of the AIOps and Netcool systems in a hybrid cloud environment.