Site Reliability Engineer

Job Title: Site Reliability Engineer

Location: Sunnyvale, CA

About Us:

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth.

Job Summary:

We are looking for an experienced Site Reliability Engineer (SRE) responsible for improving the reliability, resiliency, observability, and operational stability of large-scale application and platform environments. The role will focus on proactive monitoring, incident response, troubleshooting, and continuous improvement of production reliability.  

Key Responsibilities  

• Drive reliability, availability, and resiliency across application and platform environments.  

• Implement and improve monitoring, alerting, dashboards, and observability using Datadog and Grafana.  

• Monitor production environments and proactively identify reliability and performance issues.  

• Lead and participate in incident response, troubleshooting, and production issue resolution.  

• Perform root-cause analysis for incidents and recurring production issues.  

• Identify opportunities to reduce operational issues through automation and engineering improvements.  

• Work closely with application, infrastructure, and platform teams to improve system reliability.  

• Support operational readiness and production stability for application releases and platform changes.  

• Analyze application and infrastructure behavior to identify performance, capacity, and reliability risks.  

• Improve troubleshooting and debugging practices across production environments.  

• Support continuous improvement of operational processes based on incidents and production observations.  

• Follow secure engineering and operational practices.  

• Use Jira and GitHub as part of the engineering and delivery lifecycle.  

Required Experience & Skills  

• 8+ years of relevant experience in Site Reliability Engineering, production engineering, DevOps, cloud operations, or related engineering roles.  

• Strong experience with production reliability, resiliency, and operational support.  

• Hands-on experience with Datadog and Grafana for monitoring and observability.  

• Strong experience with incident response, troubleshooting, and root-cause analysis.  

• Strong debugging and problem-solving skills across complex application and infrastructure environments.  

• Experience working with cloud-based platforms; Google Cloud Platform experience is preferred.  

• Familiarity with infrastructure automation and Infrastructure-as-Code concepts.  

• Familiarity with Jira and GitHub.  

• Familiarity with unit testing and API testing.  

• Understanding of secure coding and operational security practices.  

• Ability to work closely with development, infrastructure, and platform engineering teams.