IT Help Desk Specialist

Washington, DC, US • Posted 1 day ago • Updated 1 day ago
Part Time
Occasional Travel Required
On-site
$68 - $72/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Service
  • Communication

Summary

Required Experience

  • 7+ years of enterprise IT Help Desk/Desktop Support
  • Windows 10/11 administration
  • macOS administration
  • iOS and Android support
  • Microsoft Entra ID / Active Directory
  • Multi-Factor Authentication (MFA)
  • Endpoint imaging and deployment
  • Microsoft Intune
  • JAMF
  • Ivanti / KACE or equivalent endpoint management
  • Microsoft Office 365
  • Hardware/software troubleshooting
  • Ticketing systems (ServiceNow, Jira, Remedy, etc.)
  • Asset management
  • Conference room/AV support
  • Knowledge of Zero Trust security concepts
  • Identity & Access Management (IAM)
  • Strong customer service and communication skills
  • Experience mentoring Tier I technicians

Preferred Skills

  • AWS cloud support
  • Patch management
  • Vulnerability remediation
  • PowerShell or automation scripting
  • Drive imaging/cloning
  • Secure drive destruction (BitRaser or equivalent)
  • Knowledge base/SOP documentation

Preferred Certifications

  • CompTIA Security+
  • Microsoft Endpoint Administrator
  • Apple Certified IT Professional
  • AWS Cloud Practitioner
  • ITIL Foundation
  • Microsoft SysOps Administrator

Education

  • Bachelor''s degree in IT, Computer Science, or related field preferred.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90967364
  • Position Id: 9025075
  • Posted 1 day ago
Contact the job poster
HB

Harini Balakrishnan

Recruiter @ Steck Systems
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