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IT Support/ Help Desk/ Technical Support/ Service Desk - L1

Seattle, WA, US • Posted 1 day ago • Updated 3 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

Fitment

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Job Details

Skills

Help Desk
IT Operations
Physical Layer
Data Link Layer
Laptop
Printers
Microsoft Outlook
Identity Management
Technical Writing
IT Security
Technical Support
Service Desk
Microsoft Windows
Microsoft Office
Active Directory
Microsoft Azure
Network
Virtual Private Network
Wireless Communication
Computer Hardware
ServiceNow
JIRA
Communication
Conflict Resolution
Problem Solving

Summary

IT Support or Technical Support
Location : Seattle WA
Job Type: Full-Time Position

Job Summary

We are looking for an IT Support professional to provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Responsibilities

Provide L1/L2 technical support to users through phone, email, chat, and tickets.
Troubleshoot Windows desktops, laptops, printers, and other IT devices.
Support Microsoft Office 365, Outlook, Teams, and other business applications.
Handle password resets, account issues, and user access requests.
Troubleshoot basic network, VPN, Wi-Fi, and connectivity issues.
Create, update, and resolve tickets using ServiceNow, Jira, or similar ticketing tools.
Support Active Directory / Azure AD user and access management.
Install, configure, and maintain software and hardware.
Escalate complex technical issues to appropriate support teams.
Maintain knowledge articles and technical documentation.
Follow IT security, support, and company procedures.

Required Skills

2+ years of experience in IT Support / Technical Support / Service Desk.
Strong knowledge of Windows 10/11.
Experience with Office 365 / Microsoft 365.
Basic knowledge of Active Directory / Azure AD.
Basic troubleshooting of network, VPN, Wi-Fi, hardware, and software issues.
Experience with ServiceNow, Jira, or other ticketing systems.
Good communication and problem-solving skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90999956
Position Id: 2026-47227
Posted 1 day ago

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