ECM Consultant

 

Job description:
Responsibilities :
As an Application Support Specialist, you will be responsible for acting as a software detective, providing a dynamic service identifying and solving issues within multiple components of a business critical document management platform.
You are expected to be a subject matter expert in Enterprise Content Management (ECM) or Document Management Systems (DMS) systems administration\support, collaborating with upstream and downstream application support teams, monitoring for and resolving system issues, and end user Incident resolution.

•Analyze system performance and identify areas for improvement.
•Develop and implement solutions to enhance system functionality.
•Collaborate with cross-functional teams to ensure seamless integration of systems.
•Document processes and solutions to create a knowledge base for future reference.
•Automate and/or simplify repetitive processes and reducing system issues
•Administer and maintain Mobius repositories, ensuring data integrity, security, and compliance with organizational policies.
•Monitor and troubleshoot Mobius system performance, resolving issues to minimize downtime and ensure optimal functionality.
•On call support as needed

What type of education is needed for this position? Relevant Industry Experience
Work location : Any, US business hours
Will this role work remote/In Office/Hybrid? Remote
Does this role require vaccination mandate? NO
Will the client pay for travel and expenses? No
Is industry experience needed for this role and why? Yes. Enterprise document management systems, like Mobius, are highly complex and require unique sills to administer and support them
What are “must-have” skills for this role?
5+ years experience supporting/administering Enterprise Content Management (ECM) or Document Management Systems (DMS) is required.
5+ years experience with Oracle databases
What are some “nice-to-have” skills :
Proficiency in Rocket Software (formally ASG) Mobius is highly preferred.
Proficiency using Client and Dynatrace to detect application problems are research root cause.
Proficiency monitoring and troubleshooting Java microservices in OpenShift.
Mainframe experience, specifically supporting and administering Mobius zOS
What are the chances for extension? 100%