Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.

Responsibilities:
Respond promptly to support requests and resolve technical issues for end-users.
Manage and troubleshoot Active Directory accounts and permissions.
Diagnose and resolve issues related to Microsoft Windows 10 and related software.
Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.
Provide step-by-step guidance to users experiencing technical difficulties.
Install and configure hardware and software components as needed.
Collaborate with team members to identify recurring issues and implement solutions.
Maintain detailed records of issues, resolutions, and user interactions.
Ensure all systems are operating optimally through routine checks and updates.

Requirements

Proficiency in Active Directory management and troubleshooting.
Strong knowledge of Microsoft Windows 10 and related software.
Experience in diagnosing and resolving technical issues in a service desk environment.
Ability to manage service desk tickets effectively and prioritize tasks.
Familiarity with basic hardware and software installation procedures.
Excellent communication skills to assist non-technical users.
Strong problem-solving abilities and attention to detail.
Previous experience in a help desk or desktop support role.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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