Job#: 3058705 Job Description: Technical Project Manager
Location: Merrifield, Virginia (Hybrid)
Role Overview
This position responsible for managing, influencing, and leading the end-to-end lifecycle of technology products and platforms from intake and concept through planning, design, build, testing, release, operations, and retirement. The successful candidate applies and promotes IT Service Management (ITSM) and product management best practices to ensure timely, stable, and effective delivery and ongoing support. This role coordinates multiple large, highly complex technology programs that affect business unit activities and ensures management review at each lifecycle stage gate.
Key Responsibilities
- Manage multiple large and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement.
- Review product and program data using performance measurements and indicators to identify areas for improvement and potential risk, develop action plans, and lead change management.
- Consult with leadership and business partners to define KPIs, short and long-term goals, product roadmaps, initiatives, and action plans.
- Apply ITSM practices including incident, problem, change, release, and knowledge management to keep products stable and supportable.
- Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, partnering with support teams to improve workflows and automation.
- Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products.
- Use Azure DevOps to plan, track, and report on epics, features, backlog items, and releases, maintaining traceability between support demand and delivery work.
- Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals.
- Manage vendor and partner relationships, ensuring accountability for scope, level of effort, and change orders.
- Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps.
Required Qualifications
Education: Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience.
Experience: Two to five years of IT Service Management (ITSM) and tiered support experience, alongside two to five years of project and program management experience. Significant experience in workflow and program development, including requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle is required.
Technical Skills: Essential technical proficiency includes hands-on experience with ServiceNow and Azure DevOps (ADO). Proven capability in identifying and analyzing business requirements and recommending technical solutions is necessary.
Preferred Qualifications
- Certified Scrum Master (CSM) or equivalent combination of training, education, and experience.
- Project Management Professional (PMP) or equivalent combination of training, education, and experience.
- Working knowledge of industry regulations, principles, and practices that govern financial services products and systems.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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