Quality PM/Program Manager

Provide support of any high-level analysis by documentation of current as-is and future state processes and architecture
* Assist in overall analysis as required in regards to defining confirmed or potential future project scope and/or roadmap
* Produce both high level and detailed workflow diagrams when required and drive overall business analysis with multiple stakeholders
* Manage and upkeep of project plans, BRDs, Test Scripts and other project documents (Full project knowledge-base).
* Owning execution at the project level - including reporting & cross portfolio impact assessment. 
* Managing tools which business teams use to stay aligned and communicate internally. 
* Acting as a program management function for key cross functional initiatives within Sales.
* Managing end to end UAT, including writing test scripts, testing, ticket resolution follow-up and managing triage calls.
* Tracking and managing project risks, actions, issues, dependencies. 
* You may be called on to step into a critical program delivery role under pressure for a short window of time to assure the delivery of highly visible cross functional programs. 
* Support ongoing organizational development activities which need to be planned, scheduled and executed such as training programs, new joiner inductions, workshops, meetings.
* Strong Analytical skills with continuous process improvement mind set. Ability to use data to tell a story, drive root cause analysis and extract actionable insight. 
 
 
Key Qualifications 
• Deep understanding of project, program and portfolio planning and delivery to the level that they can set standards, propose policy and coach others. 
• Well versed in multiple styles of Release & Change Management processes including Agile/Scrum, Waterfall and Iterative
• Minimum of 4+ years of managing complex and highly integrated projects with a technical component. Experience writing user stories & test scripts required.
• Strong analytical skills with continuous process improvement mind set. Ability to use data to tell a story, drive root cause analysis and extract actionable insight.
• Passionate about driving quality & efficiency within a project organization
• Exceptional communication skills - verbal, written and presentation. Knack for fostering positive relationships and ability to communicate at all organization levels
• Ability to facilitate Brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T)
• Excellent teamwork skills and ability to influence others and an ability to quickly establish trust and credibility
• High level of professionalism, energy and sense of urgency to “make things happen”
• Self-motivated, driven individual who is comfortable working in a global, matrixed, fast-paced environment with high levels of complexity and ambiguity and will have experience with agile method of working. 
• Curious, flexible, results oriented and a dedicated problem solver.
• Innovative mind set and ability to think “out of the box”, challenge status-quo and incorporate industry best practices.
 Education
• Bachelor’s degree 
• PMI/PMP certification preferred
• Agile certification preferred