Quantum Metrics SME

We are seeking an experienced Quantum Metrics SME with strong expertise in Quantum Metric digital experience analytics to support the implementation, configuration, optimization, and adoption of the Quantum Metric platform. The ideal candidate will have hands-on experience with digital experience monitoring, customer journey analytics, session replay, behavioral analytics, and translating data insights into actionable business improvements.

Responsibilities
Serve as the Subject Matter Expert for Quantum Metric across business and technical teams.
Configure and optimize Quantum Metric to monitor digital customer experiences across web and mobile applications.
Develop and maintain custom metrics, dashboards, events, alerts, and reporting.
Analyze session replay, customer journeys, behavioral patterns, and digital experience data.
Identify usability issues, friction points, errors, conversion blockers, and performance-related customer experience issues.
Partner with product, engineering, UX, QA, analytics, and business teams to investigate and resolve digital experience issues.
Translate business requirements into Quantum Metric tracking and measurement strategies.
Define and maintain event tracking, KPIs, funnels, conversion metrics, and customer journey measurements.
Monitor application behavior and proactively identify trends, anomalies, and opportunities for improvement.
Support implementation and validation of Quantum Metric instrumentation and data collection.
Troubleshoot data quality, tagging, tracking, and analytics issues.
Create executive-level dashboards and reports highlighting key customer experience insights.
Provide recommendations based on quantitative and qualitative digital experience data.
Establish best practices and governance for Quantum Metric usage across teams.
Train business and technical users on Quantum Metric capabilities and analytics.
Work with development teams to validate instrumentation and ensure accurate data capture.
Support continuous improvement of digital analytics and customer experience measurement processes.

Required Skills
5+ years of experience in digital analytics, product analytics, web analytics, or digital experience monitoring.
Strong hands-on experience with Quantum Metric.
Experience with session replay, customer journey analysis, funnels, conversion analytics, and behavioral analytics.
Experience creating and managing Quantum Metric metrics, dashboards, events, and alerts.
Strong understanding of web and mobile application architectures.
Knowledge of JavaScript, HTML, CSS, browser technologies, and web events.
Experience with digital analytics tools such as Google Analytics, Adobe Analytics, Dynatrace, FullStory, or similar platforms.
Strong SQL and data analysis skills.
Experience defining and tracking business KPIs and digital experience metrics.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management skills.