We are seeking an experienced Senior System Analyst to provide hands-on technical expertise as part of a team of systems analysts and systems administrators.
Position Overview:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency s core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Local candidates only as they will be required to come to the office
Primary Responsibilities:
- Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
- Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
- 10+ years of IT experience.
- Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
- Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
- 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
- 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
- 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
- Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
- Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
- Experience in coordinating with third-party technical support vendors.
- Proficiency in creating and maintaining technical documentation.
- Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
- Solid understanding of IT service management and ITIL best practices is a plus.
- Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
- Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
- Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
- Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Skills:
Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams Required 10 Years
Minimum 5 years experience in Microsoft environment including Windows Client, Windows Infrastructure via Group Policy, Powershell, TCP/IP stack Required 5 Years
Minimum 3 years experience with Active Directory Domain Services (AD DS) Required 3 Years
Understanding and user support of Sharepoint is a plus Desired 2 Years
Relevant Microsoft certifications are highly desirable - Windows server, Office 365, Azure Highly desired 2 Years
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