Description: Onsite in Washington, DCOur client seeks a Mail Engineer to support enterprise messaging services for a federal program, focusing on Microsoft 365, Exchange Online, Intune with Apple Business Manager, Azure, and Microsoft Security and Compliance. The role will coordinate incident, change, and release activities, ensure availability and performance of mail and MDM services, and collaborate with cross-functional engineering teams and vendors. The engineer will contribute to design, configuration, testing, and documentation while participating in an on-call rotation. This position supports mission delivery for a large user base and requires a strong customer service orientation.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $40.00/hr. w2
Responsibilities: - Work with Service Desk, Incident Management, Desktop Engineering, Executive Help Engineering, Application Hosting, and Infrastructure Engineering teams to deliver customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
- Manage incidents and requests based on urgency, impact, and priority, including assessment, assignment, queue monitoring, resolution, and closure in alignment with SLAs.
- Plan and coordinate change and release of Mail and MDM services, patches, and upgrades including design, architecture, configuration, staffing, scheduling, impact and risk analysis, approvals, communications, testing, implementation, monitoring, and operations.
- Fulfill service requests for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
- Execute critical incident, event, problem, configuration, and change management to troubleshoot and restore services resulting from outages and defects.
- Perform troubleshooting and root cause analysis, and apply workarounds and resolutions with hosting and infrastructure teams and third-party vendors.
- Assess security vulnerabilities and incidents and implement remediation through patches, upgrades, and email blocking to reduce threats and risks.
- Assess and report performance, access, licensing, and capacity, and recommend improvements.
- Participate in a 24x7 on-call rotation.
- Manage and report on daily operations, deliverables, communications, risk management, and status to stakeholders.
- Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, SOPs, work instructions, and knowledge articles.
Experience Requirements: - Minimum 8 years supporting enterprise messaging services.
- Proven design, configuration, integration, testing, release, maintenance, and support experience with Microsoft 365, Exchange, Intune with Apple Business Manager, Azure, Office suite, Outlook, OneDrive for Business, and Microsoft Security and Compliance.
- Experience coordinating incident, problem, and change management processes in an enterprise environment.
- Experience executing change and release management for production mail and MDM platforms.
- Experience with security vulnerability assessment and remediation for messaging platforms.
- Experience collaborating with cross-functional engineering teams and third-party vendors to resolve complex issues.
- Experience participating in 24x7 on-call support rotations.
- Ability to maintain effective customer relationships and manage workload and portfolio for delivery of Mail and MDM services (preferred).
- Experience serving as a cohesive team member and change agent while acting as a consultant (preferred).
Education Requirements: - Bachelor's degree in a related technical field.
- Microsoft 365 certification or equivalent.
- HDI Customer Service Representative Certification required within six months of employment.
Recruitment Transparency NoticeEliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.If you have any indication of fraudulent activity, please contact .About Eliassen Group:Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! 
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