Telecom - Network Technician II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Telecom - Network Technician II

Location
Cleveland

Facility
Cleveland Clinic Main Campus

Department
ITD Telecom Operations-Information Tech Div

Job Code
M24001

Shift
Day/Evening/Night/Weekend

Schedule
8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Network Technician II, you will perform moves, adds, and changes (MACS); maintenance of voice and data telecommunications lines and equipment. This position works with clients, Voice Services and Network Engineering teams to complete equipment installation for voice and data applications. Identifies, interprets, completes diagnostics and corrects voice and data communications problems.

A caregiver in this position works onsite Monday-Friday, 8:00am - 5:00pm, with on-call requirements 2-3 times per year.

A caregiver who excels in this role will:

• Install Meridian telephone sets, single line analog sets, elevator telephones, patient telephones, emergency telephones, fax, modem lines and associated ancillary communications devices.

• Interpret and implement SL 100, CDC software programming related to assigned telephone service orders.

• Interpret and implement data service orders for Ethernet switches, hub ports, printers, embossers and wireless ports.

• Complete service orders related to low-speed data circuits and fiber connections.

• Coordinate Systimax wiring, and cross connects voice line equipment, Ethernet ports and data circuits to workstation cable locations.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED required.

• Five years of voice and data experience as an installer or technician or three years' experience working as a CCF Network Technician I.

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date

• Has working knowledge of the fundamentals of electricity, basic electronics, analog and digital theory, and the ability to read schematics and functional flow diagrams.

• Demonstrated proficiency with accuracy in the operations of a CRT or PC for data entry, voice/data customer database changes, and Microsoft Office products.

• Ability to install and repair structured, high speed cabling, and patch panel terminations, high speed modular connectivity, and campus vertical and horizontal copper cabling products.

• Understands code standards and protocols used with cabling runs in diverse building environments.

• Understand basic telephone theory, basic PBX switch concepts, telephone software programming, and feature applications.

• Understand ethernet theory, installation, and how to use data, tests, and certification equipment.

• Understand equipment messaging syntax.

Preferred qualifications for the ideal future caregiver include:

• Experience in a large, complex information technology environment preferred.

• Previous experience with high volume telephone or data installation and repair preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 50 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities