AWS Connect Solutions Engineer

Job Summary

We are seeking an experienced AWS Connect Solutions Engineer with strong hands-on experience in Amazon Connect and IVR/Contact Center solutions. The ideal candidate will be responsible for designing, developing, configuring, and integrating cloud-based customer engagement solutions using Amazon Connect and related AWS services.

Important: This role requires a strong IVR / Contact Center / Amazon Connect background. General AWS Cloud Engineer or DevOps profiles without hands-on Amazon Connect experience will not be considered.

Key Responsibilities

• Design, develop, and configure Amazon Connect contact center solutions.
• Build and maintain IVR contact flows using Amazon Connect and Amazon Lex.
• Develop integrations between Amazon Connect and external platforms using APIs and AWS services.
• Use AWS Lambda, DynamoDB, S3, and other AWS services to support contact center applications.
• Configure contact flows and develop reports within Amazon Connect.
• Implement and maintain customer engagement solutions using AWS services.
• Support automation and scripting activities for AWS environments.
• Troubleshoot issues related to IVR, contact flows, integrations, and AWS services.
• Collaborate with development and business teams to understand requirements and deliver effective solutions.
• Explore and implement AWS AI services to enhance customer engagement capabilities.

Required Skills & Experience

• Hands-on experience with Amazon Connect.
• Strong experience with IVR / Contact Center solutions.
• Experience with Amazon Lex.
• Hands-on experience with AWS Lambda.
• Experience with Amazon DynamoDB.
• Experience with AWS Pinpoint or AWS End User Messaging.
• Experience designing and configuring Amazon Connect contact flows.
• Strong understanding of APIs and AWS service integrations.
• Good scripting and automation skills.

Nice-to-Have Skills

• Experience with AWS customer engagement services such as Amazon Connect and Amazon Lex.
• Experience integrating Amazon Connect with platforms using Lambda, DynamoDB, S3, and APIs.
• Experience with multiple AWS services and exposure to AI services.
• Experience implementing AWS environments using infrastructure-as-code or automation.
• AWS certification is a plus.
• Strong service-design skills and ability to quickly learn new technologies.

Ideal Candidate

The ideal candidate is an Amazon Connect Developer / Contact Center Engineer / IVR Engineer with hands-on experience building and integrating contact center solutions on AWS.

Note: Please do not submit general AWS Cloud Engineer or DevOps profiles unless they have significant hands-on Amazon Connect / IVR / Contact Center experience.