Bilingual Copilot Digital Cloud Admin

Job#: 3045673

Job Description:
Bilingual Copilot Digital Cloud Admin

Location: Remote

Role Overview

We are seeking a Bilingual Copilot Digital Cloud Solution Administrator (DCSA) specializing in AI solutions. This role is focused on guiding customers through their AI transformation with Copilot Chat, Agents, and M365 Copilot, while ensuring embedded security and AI governance. As a strategic trusted advisor and technical subject matter expert, you will accelerate AI adoption and change management, helping customers realize business value and ROI. This is a customer-facing position that involves working with partners to drive meaningful Copilot adoption from basic usage to advanced, high-impact user behaviors.

Key Responsibilities

• Drive customer adoption of Microsoft 365 Copilot, Cowork, and Agent, measured through Premium Regular Usage (PRU).
• Serve as the technical advisor for Microsoft 365 Copilot, Copilot Studio, and Agents, assisting customers and partners with design, deployment, and operationalization.
• Lead technical unblocking engagements across identity, security, compliance, governance, data access, and platform readiness.
• Advise customers on foundational AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices.
• Orchestrate partner-led execution and leverage delivery resources to accelerate deployment and activation.
• Engage with business and technical decision-makers to connect Copilot usage to measurable business outcomes and align stakeholders on adoption strategies.
• Act as the voice of the customer and partner ecosystem by sharing insights, adoption patterns, and success stories to influence product improvements.
• Analyze usage and adoption signals to uncover upsell and new sales pipeline opportunities in partnership with account teams.

Required Qualifications

• Fluency in both Spanish and English is required.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• 7-9 years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, software development, or a related field.
• 2+ years of experience in an enterprise customer-facing role with strong stakeholder management and communication skills.
• 2+ years of experience delivering technical projects for customers.
• 2+ years of experience with Microsoft 365 and Cloud platforms.
• Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics.
• Technical expertise with Microsoft security and compliance, including Microsoft Entra (Conditional Access, identity governance), Microsoft Purview (sensitivity labels, DLP), and SharePoint Advanced Management.
• Experience building and governing AI agents with Microsoft Copilot Studio.
• Possession of at least two of the following technical certifications: MS-102, SC-401, AB-900, AB-100, or AB-730.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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