Desktop Support/Remote

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
1 Year
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Desktop Support

Summary

Job Description – Desktop Support

Location-Remote

Job Summary

We are looking for a Desktop Support Engineer to provide technical assistance and support to end users for hardware, software, network, and system-related issues. The role will be responsible for ensuring smooth day-to-day IT operations and timely resolution of user issues.

Key Responsibilities

  • Provide first- and second-level technical support to end users.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
  • Troubleshoot Windows OS, Microsoft Office, email, VPN, and common software issues.
  • Configure and support user accounts, system access, and basic network connectivity.
  • Diagnose and resolve hardware and software problems.
  • Manage IT support tickets and ensure issues are resolved within defined SLAs.
  • Support onboarding and offboarding activities, including system setup and access management.
  • Maintain IT asset and inventory records.
  • Escalate complex technical issues to relevant infrastructure or application teams.
  • Perform system updates, software installations, and basic security checks.
  • Prepare and maintain technical documentation and knowledge-base articles.
  • Provide remote and onsite support as required.

Required Skills

  • Hands-on experience in Desktop / IT Support.
  • Good knowledge of Windows operating systems and Microsoft Office 365.
  • Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP.
  • Experience troubleshooting desktops, laptops, printers, and other peripherals.
  • Familiarity with IT ticketing/service management tools.
  • Basic understanding of networking and VPN troubleshooting.
  • Good problem-solving and communication skills.
  • Ability to work independently and manage multiple support requests.

Preferred Skills

  • Knowledge of Microsoft 365 / Azure AD (Entra ID).
  • Experience with endpoint management tools such as SCCM/MECM or Intune.
  • Basic knowledge of ITIL practices.
  • Experience with remote support tools.
  • Relevant IT certifications such as CompTIA A+, Microsoft, or ITIL.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513292
  • Position Id: 73683-12895-1788293534
  • Posted 2 hours ago
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