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Senior Service Desk Specialist

Springfield, VA, US • Posted 8 hours ago • Updated 8 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Service Desk
Microsoft Windows Server
Microsoft Operating Systems
Technical Support
HCI
System Documentation
Standard Operating Procedure
Collaboration
Computer Hardware
CompTIA
Cloud Computing
Security+
GSEC
System Security
SSCP
Cyber Security
Computer Science
Management
Linux
Red Hat Enterprise Linux
Operating Systems
VMware
Hyper-V
Virtual Machines
Hardware Management
Repair
Laptop
Printers
TCP/IP
VLAN
DHCP
Scripting
Windows PowerShell
Bash
NIST 800-53
DoD
Risk Management Framework
RMF
Hardening
Security Clearance
Microsoft Windows
Servers
Microsoft SQL Server
Database
Computer Networking
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612647

Location: Springfield, VA, US

Date Posted: 2026-05-15

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Top_Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA.

Key Responsibilities:

Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.
Identify technical issue type and elevate/route to appropriate internal team as appropriate.
Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.
Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance.
Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).
Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.

Qualifications

Required Qualifications:

Education:

Associates Degree

Certifications (CWF Requirements):

Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOL .
This requirement can be met by possessing one or more of the following qualifying certifications:
CompTIA Cloud+
CompTIA Security+
GIAC Global Industrial Cyber Security Professional (GICSP)
GIAC Security Essentials Certification (GSEC)
Systems Security Certified Practitioner (SSCP)

OR This requirement can be met through:

A Bachelor's Degree in Cybersecurity, Computer Science, IT, or a related field.

Experience:

1-3 years of professional experience managing and supporting enterprise-level IT environments.

Technical Skills:

Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting.
Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration.
Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals.
General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting.
Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes.
Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies.

Clearance Requirement:

Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly.

Work Environment and Notes:

On-Site Work: All work must be conducted on-site in Springfield, VA.
Travel: up to 25% to CONOCONUS locations
Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers.
Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612647
Posted 8 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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