Legal Operations Specialist

The Legal Technologist plays a key role in supporting and configuring legal technology tools that drive efficiency, innovation, and client value across the firm. Working within the Practice Solutions team, this role combines technical configuration skills with a strong understanding of legal workflows to ensure that tools are optimized for attorney and staff use.

The ideal candidate will have hands-on experience administering, supporting and configuring a variety of legal technologies, as well as experience working directly with attorneys in a legal department or law firm setting.

Responsibilities

Technology Configuration & Administration

• Configure, customize, and maintain legal technology and genAI solutions (e.g. document and workflow automation systems, client collaboration portals and eDiscovery platforms).
• Design and build templates, forms, workflows, rule sets, and user interfaces in support of legal practice needs.
• Translate business and legal requirements into system configurations and workflows.
• Conduct testing and QA for platform updates, enhancements, or integrations.

Technical Support & Maintenance

• Provide technical support and troubleshooting for legal technology tools and systems.
• Serve as a system administrator or power user for key platforms, managing user permissions, troubleshooting issues, and coordinating with vendors and IT as needed.
• Ensure ongoing maintenance, updates, and optimization of systems.
• Document configurations, standards, and change management processes.

Stakeholder Collaboration & Training

• Collaborate with attorneys and paralegals to identify and address technological needs and challenges.
• Train users on use of tools and provide basic end-user support for "how to" questions.

Education

• Bachelor’s degree – required

Skills & Experience

• 5+ years of experience in a legal technologist, configuration engineer, legal operations, or legal IT role.
• Hands-on experience configuring at least two legal tech platforms (e.g., Relativity One, HighQ, eBrevia, Avvoka, Opus 2).
• Proficient with Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
• Project management skills with ability to multi-task among multiple time-sensitive matters
• Working knowledge of industry standard tools related to handling and processing ESI for document review and production
• Ability to parse and edit industry standard load files associated with e-discovery and document review platforms
• Strong technical skills including:  Data mapping, form design, field logic, workflow and process automation, user interface configuration, testing and QA best practices
• Familiarity with APIs, scripting, or low-code/no-code tools is a plus.
• Candidate must be a self-starter and have excellent analytical, communication, and organizational skills.
• Excellent ability to write product documentation, e.g., user stories, training materials, and/or release notes.