Help Desk Specialist

• Posted 4 days ago • Updated 3 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Tier 1 Technical Support
  • Salesforce Administration
  • User Account Provisioning & Permissions Management
  • Customer Service & Communication
  • Incident Management & Escalation
  • Salesforce (Admin) / Lightning
  • Microsoft Office 365 / Teams / SharePoint Online / OneDrive
  • Jira / Copado
  • Backup & Archive Utilities
  • Email / Phone Support Platforms
  • Salesforce Reporting Tools

Summary

Key Responsibilities & Skills
  • Tier 1 Technical Support
  • Salesforce Administration
  • User Account Provisioning & Permissions Management
  • Customer Service & Communication
  • Incident Management & Escalation
  • Ad Hoc Reporting & Dashboard Creation
  • User Acceptance Testing (UAT)
  • Training Materials Development
  • Data Quality & De-duplication
  • Process Documentation & Improvement
  • Agile Methodology Familiarity
  • QA Process Understanding
Technical Skills
  • Salesforce (Admin) / Lightning
  • Microsoft Office 365 / Teams / SharePoint Online / OneDrive
  • Jira / Copado
  • Backup & Archive Utilities
  • Email / Phone Support Platforms
  • Salesforce Reporting Tools
Education

High School Diploma in Information Technology, Computer Science, Management Information Systems, Business Administration

Industry Experience
  • Government / Public Sector
  • Licensing & Permitting Systems
  • Salesforce Implementations
  • IT Support Services
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838929
  • Position Id: e367bbed-3fad-4628-b550-5a4ce19d6992
  • Posted 4 days ago
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