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Help Desk Support Engineer

Remote • Posted 2 hours ago • Updated 2 hours ago

Full Time

Remote

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Help Desk
Negotiations
Acquisition
Strategy Development
Regulatory Compliance
DoD
Procurement
JIRA
GitLab
IT Management
Issue Resolution
Training
Management
Cloud Computing
Customer Service
Documentation
Technical Training
Technical Support
Remote Support
Incident Management
CompTIA
A+
ITIL
Microsoft
Information Technology
Computer Science
Contract Management
Security Clearance
Business Development
PPO
Point Of Sale
HMO
Life Insurance
Taxes
Apache Flex
Microsoft Windows NT

Summary

Requisition ID: 2730
Standard Title:
Required Security Clearance: No Security Clearance Required
Location: Remote
Work Type: Remote
Shift: First
Referral Eligibility: Eligible
U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role offers a rewarding and impactful opportunity to provide technical support and procurement lifecycle oversight.
Essential Duties and Responsibilities

Oversee the procurement lifecycle, including vendor negotiations, acquisition strategy development, and compliance with DoD procurement policies.
Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
Troubleshoot software issues, manage user access, and support cloud-based IT applications.
Demonstrate strong customer service and documentation skills.

Required Qualifications

An Associate's degree in information technology, Computer Science, or a related field -OR- a minimum of 3 years of equivalent experience in contract administration.
Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response.

Preferred Qualifications

CompTIA A+ certification.
ITIL Foundation Certification.
Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

Associate's degree in information technology, Computer Science, or a related field.
3 years of equivalent experience in contract administration.

Required Certifications

None specified.

Required Security Clearance

No Security Clearance Required

Pay & Benefit Highlights
Compensation

Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
Employee referral bonuses up to $10,000 per hired referral.
Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

100% company-paid medical premiums for employees and eligible dependents.
Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
100% company-paid dental premiums for employees and eligible dependents.
100% company-paid vision premiums for employees and eligible dependents.

Income Protection

100% company-paid premiums for short-term disability.
100% company-paid premiums for long-term disability.
100% company-paid premiums for accidental death & dismemberment (AD&D).
100% company-paid premiums for life insurance up to $200,000.

Retirement

401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
401(k) pre-tax and Roth options.

Leave

Up to 20 days of flexible paid time off (PTO).
11 paid floating holidays.

Work-Life Balance

Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90984897
Position Id: d9a48b099bb71e2c68c99a6b1ac97fe1
Posted 2 hours ago

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