Work Location: Charlotte, North Carolina, United States of America
Hours: 40
Pay Details: $110,760 - $166,400 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Technology Solutions
Job Description: The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.
Depth & Scope: - Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
- Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Program & Delivery Leadership
- Lead end-to-end delivery of the Actimize CTR program, from requirements through deployment.
- Own delivery timelines, scope, risks, and resource planning across multiple workstreams.
- Manage overall program governance, reporting, decision forums, and executive updates.
- Oversee Actimize implementation for CTR detection, workflow, routing, and filing (e.g., RCM, CDD, UDM, WLF experience beneficial).
- Coordinate with Actimize vendor teams for rules configuration, data integration, testing, performance tuning, and defect resolution.
- Ensure solutions adhere to bank architecture, security, and operational standards.
- Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.
- Track vendor deliverables, SLAs, technical design quality, and milestone adherence.
- Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
- Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
- Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
- Advocates for operational improvements to enhance the divisions value to the organization
Education & Experience: - Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 10+ years related experience
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
Preferred Qualifications: - Experience implementing CTR modules using Actimize ECM or ActOne (RCM).
- Background in AML transaction monitoring and case management platforms.
- Knowledge of Oracle, Azure, cloud environments, or containerized deployments.
Must sit onsite #Hybrid Only : Charlotte, NC; Mount Laurel, NJ; Fort Lauderdale, FL
Customer Accountabilities: - Understands and supports the Banks Customer Service Strategy
- Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Leads, coaches and models quality service delivery at every interaction
- Supports the ongoing improvement of the partner/Customer experience
Employee/Team Accountabilities: - Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
- Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
- Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
- Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
- Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
- Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
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