Service Desk Analyst - Onsite(Full Time)
The Dignify Solutions, LLC
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Job Details
Skills
- Service Desk
- ITIL
- MIM
Summary
- Must have Experience.
- Excellent Communication Skill with internation voice experience.
- Strong Experience & background in Global Service Desk.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.
- Active Directory-O365 is Required.
- Core Competencies
- Communication skills - Excellent oral and written communication skills
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Experience with troubleshooting OSS and BSS tools
- Good Customer Service Skills
- Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
- Experience with working on ITSM tools
- Specific Knowledge of other required Computer Systems/Applications for different work environments.
- Operational Requirement
- Responding to queries via chat, email, or phone
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Following up and coordinating with other teams/Partners to resolve customer issues.
- Recommending improvements and fix process gaps
- Remotely accessing hardware or software for clients to make changes and fix problems
- Coordination & follow-up with Level2, Field-Ops for ongoing queries/request
- Follow up on pending tickets and updates
- The Go-to person for directing the requester for finding a solution with the right stake holders
- Provide an end user experience with follow up calls for the resolution and closure of tickets or incidents.
- Dice Id: 91139083
- Position Id: 26-00362
- Posted 2 days ago
Company Info
About The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals.
The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model.
We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner.
The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space.
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