Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Rep I.
Job Description:
Job Title: Customer Service Rep I
Job Type: Contract
Job Location: San Diego, CA
Work Schedule: Onsite
Pay Rate: $24, Based on experience
Description:
The Digital Solution Specialist is an entry-level technical support position within the Customer Care group, responsible for
learning and supporting Customer Care Development, Requirements, Functional Testing, Technical Issues, and general
tier one support. This position provides an opportunity to develop expertise in digital solutions and quality assurance
processes while supporting the Customer Care Department and related functional areas. The position involves working
closely with the Customer Care Digital Transformation Leader, IT, and other departments under guidance and mentorship.
This position will contribute to upcoming ERP implementation activities, including requirements gathering, testing support,
validation assistance, and go-live support activities.
Essential Functions
Builds expertise to serve as a technical resource for digital tools and technologies supporting the Customer Care function
Assists in identifying and documenting technical issues, ensuring proper communication and escalation to the IT department
Supports the management of Help Desk tickets within the Customer Care Group under supervision
Assists with troubleshooting system-related problems across platforms such as ERP, phone systems, web interfaces, OCR, and other integrated technologies, while learning to maintain detailed documentation
Participates in testing and validation activities for new and existing systems and digital solutions used by the Customer Care team
Supports the development of functional requirements and test scripts under guidance
Provides regular updates on assigned tasks, project progress, and learning milestones
Handles Tier 1 technical issues and support requests within the Customer Care Group with mentorship
Assists in communication between Customer Care and IT/Development teams regarding technical requirements
Develop OCR troubleshooting techniques and assists with template adjustments to resolve order-related issues
Provides backup support with order processing tasks to maintain operational continuity
Supports quality assurance activities for system developments impacting the Customer Care Group
Assists with documentation of newly implemented systems, processes, and technical developments
Helps gather post-deployment feedback from end users to identify improvement opportunities
Contributes ideas for automation and workflow improvements to reduce manual workload
Participates in daily team meetings, learning to present metrics and contribute insights
Represents the Customer Care Group at internal meetings with support from senior team members
Assists with the creation of department reports, queries, and data gathering for Customer Care Group
Other duties and projects as assigned to support professional development
Minimum Qualifications
Bachelor's degree or equivalent combination of education and experience
0-2 years of Customer Service experience in an office setting
Preferred Qualifications
Bachelor's Degree in Business, Information Systems, or related field
1-2 years of Customer Service experience in biotech, pharma, or related industry
Basic familiarity with Enterprise Resources Planning (ERP) systems
Basic familiarity with Customer Relationship Management (CRM) systems
Exposure to Customer Relationship Management (CRM) systems
Some experience with order processing or data entry preferred
Strong verbal and written communication skills
High attention to detail and commitment to accuracy
Demonstrated initiative, self-direction, and ability to prioritize tasks
Interest in technology and process improvement
Ability to adapt to a fast-paced and evolving environment
Strong desire to learn and grow professionally
Analytical thinking and ability to learn technical concepts quickly
Strong computer skills, including proficiency with MS Office programs
Strong reliability and dependability with flexible scheduling
Eagerness to learn and develop technical skills
Work Environment & Physical Demands
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Guntas Kaur ( / ) for more details.
